Acronym for customer relationship management. CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related. Computerization has changed the way companies are approaching their CRM strategies because it has also changed consumer buying behavior. With each new advance in technology, especially the proliferation of self-service channels like the Web and WAP phones, more of the relationship is being managed electronically. Organizations are therefore looking for ways to personalize online experiences (a process also referred to as mass customization) through tools such as help-desk software, e-mail organizers and Web development apps.
solo crm is a special tools dedicated for independent professionals such as freelancers , contractors and consultants . Some features in solo crm are contact management , project management,content management , messaging center , client portal , calender , email notification and content request . The objectives of this beautiful tool is to help to organize service providers and their clients more efficiently with their projects and eliminate familiar headaches and stress . Solo CRM will focus more on the delivery of the services and not like many other CRm software which focus more on marketing side of customer relations .
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